Privacy Policy

Last updated: March 09, 2026

Introduction

At TropicalSense, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you use our platform.

Information We Collect

We collect information that you provide directly to us:

  • Account Information: Name, email address, phone number, and country
  • Booking Information: Check-in/out dates, number of guests, special requests
  • Payment Information: Processed securely through Stripe (we do not store card details)
  • Communications: Messages between guests and hosts

How We Use Your Information

We use your information to:

  • Process and manage your bookings
  • Send booking confirmations and updates
  • Enable communication between guests and hosts
  • Provide customer support
  • Improve our platform and services
  • Prevent fraud and ensure security

Information Sharing

We share your information only as necessary:

  • With Hosts: Your name, email, and booking details to facilitate your stay
  • With Payment Processors: Stripe processes payments securely
  • With Service Providers: Email delivery and other essential services
  • As Required by Law: To comply with legal obligations

We never sell your personal information to third parties.

Data Security

We implement industry-standard security measures to protect your data, including encrypted connections (HTTPS), secure payment processing through Stripe, and restricted access to personal information.

Cookies

We use essential cookies to maintain your session and remember your preferences (such as currency selection and dark mode). We do not use tracking cookies for advertising purposes.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and data
  • Opt out of marketing communications

Data Retention

We retain your data for as long as your account is active or as needed to provide services. Booking records may be retained for legal and accounting purposes. You may request account deletion at any time.

Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or through the platform.

Contact Us

For privacy-related questions or to exercise your rights, please contact us.